Refund policy
At WorldClass Sauna, we want every customer to feel confident when purchasing a sauna, heater, accessory, or wellness product from us. Because many of our products are large, specialty, and/or made-to-order items, cancellations, returns, and refunds are subject to the terms below.
How to Request a Return or Cancellation
To request a return, cancellation, or refund, please contact us before taking any action.
Email: info@worldclasssauna.com
Please include your order number, full name, product purchased, and reason for the request. Returns must be approved in writing by WorldClass Sauna before being shipped back.
Warranty
WorldClass Sauna products include a 24-month limited warranty for added peace of mind.
This warranty covers eligible manufacturing defects under normal residential use. The warranty does not cover damage caused by improper installation, misuse, neglect, weather-related damage due to improper care, unauthorized modifications, normal wear and tear, or failure to follow product care and maintenance instructions.
For warranty support, please contact us at:
Please include your order number, photos, and a description of the issue so our team can review your claim.
Order Cancellations
Cancellations Within 24 Hours
Orders may be canceled within 24 hours of purchase for a full refund.
Cancellations After 24 Hours
Orders canceled after the first 24 hours may be subject to a 20% restocking and administrative fee. If you place a new order with WorldClass Sauna, this fee may be applied as a discount toward your new purchase.
Cancellations Within 7 Days of Estimated Ship Date
Orders canceled within 7 days of the estimated shipping date are eligible for a 50% refund due to production, preparation, and handling costs already incurred.
Cancellations After Shipping
Once an order has shipped, it can no longer be canceled without additional fees. Orders canceled after shipment are subject to:
- Return shipping costs
- A 50% restocking fee
- Any applicable carrier, storage, or handling fees
The customer is responsible for all return freight charges.
Returns
Saunas may be returned within 14 days of delivery only if the product remains unopened, unused, unassembled, and in its original pallet and packaging.
To qualify for a return:
- The original pallet and packaging must remain unopened
- The product must be unused and unassembled
- All parts, components, manuals, and included materials must be present
- The return must be approved by WorldClass Sauna before shipment
Customers are responsible for return shipping costs and a 50% restocking fee, excluding applicable sales tax.
WorldClass Sauna reserves the right to refuse any return that does not meet these conditions.
Heaters & Accessories
All sales of heaters, sauna accessories, electrical components, controls, replacement parts, and related accessories are final.
Returns and refunds are not accepted for these items unless otherwise required by applicable law or approved by WorldClass Sauna in writing.
Refund Processing
Refunds are issued only after the returned product has been received and inspected.
Returned items must be confirmed to be complete, unused, undamaged, and in original condition. If any items are missing, damaged, opened, used, or altered, the refund may be reduced or denied.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Damage Claims
Please inspect your shipment carefully upon delivery.
If there is visible or suspected shipping damage, please write “Subject to Inspection” on the delivery receipt before signing.
All shipping damage claims must be reported to WorldClass Sauna within 5 days of delivery. Claims submitted after this period may not be eligible for replacement parts, repair support, or carrier claim assistance.
To report shipping damage, please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A copy of the delivery receipt
- A brief description of the issue